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Menu
  • Home
  • Shop
    Shop
    • Our Products
    • LUX Gift Sets
    • Product Types
      • Product Types
        • Body Balms
        • Body & Bath Oils
        • Hair Treatments
    • The NOA Collection
      • The NOA Collection
        • NOA Hand & Body Lotion
        • NOA Hand & Body Wash
        • NOA Shampoo
        • NOA Conditioner
        • Ritual Gift Set
  • About Us
  • Contact
  • Our Services
    Our Services
    • Training & Education
    • Become a Wholesale Partner
    • Why Partner with Us?
  • Login / Register
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Shipping & Delivery Policy

Nomad & Co – Shipping & Delivery Policy

1. Shipping Availability

  • We currently ship within South Africa only.
  • We are unable to ship to P.O. boxes.
  • We cannot accept international or P.O. box billing addresses.
  • Please ensure that your shipping information is accurate at checkout to avoid delays.

2. Courier Partner

All orders are shipped through our exclusive courier partner, The Courier Guy.

Deliveries take place Monday to Friday, excluding weekends and public holidays.

3. Shipping Fees

Shipping fees are calculated automatically at checkout based on your delivery address and the weight and size of your parcel.

4. Order Processing & Dispatch Times

Order processing

  • Orders are typically processed within 24–48 hours.
  • Processing takes place Monday to Friday, excluding weekends and public holidays.
  • Orders placed on weekends or public holidays are processed on the next business day.

Dispatch time

Unless otherwise stated, we dispatch all orders within 3–5 working days of receiving payment.

Processing and dispatch may take longer during promotions, periods of seasonal demand or high order volume, or supplier delays.

5. Delivery Timeframes

Delivery time refers to the courier’s transit time after dispatch:

  • Main city centres: 1–5 working days.
  • Outlying or remote areas: 3–7 working days.

Deliveries occur between 09:00 and 17:00, Monday to Friday.

Tracking details will be sent once your order is dispatched.

6. Receiving Your Order

  • Ensure that someone is available at your delivery address to accept the parcel.
  • Any person at the delivery address may sign for delivery.
  • Proof of delivery requires only a signature from someone at the address you provided.
  • A redelivery fee may apply if no one is available.

7. Address Changes

If you entered an incorrect address, email info@nomadandco.co.za immediately.

We will attempt to update the address before dispatch, but changes cannot be guaranteed.

Courier redirection may incur additional charges.

8. Delays & Unforeseen Circumstances

Events such as weather, strikes, road closures, or courier backlogs may delay delivery.

These delays do not constitute grounds for cancellation or a refund.

Contact us if your order has not arrived within the expected timeframe.

9. Contact Us

Email: info@nomadandco.co.za

Phone: 072 776 0458

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Contact Us

072 776 0458
info@nomadandco.co.za
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By using our website or purchasing from Nomad & Co, you agree to the terms and conditions below. These terms apply to all purchases made on this website, including retail and wholesale orders.

1. Use of This Website

  • You are granted a limited licence to browse and use this website.
  • You may not copy, modify, frame, scrape, or reverse-engineer any part of the site.
  • You may not use this website for unlawful or unauthorised purposes.
  • All content and trademarks belong to Nomad & Co.
  • You use this website at your own risk.
  • Nomad & Co’s liability for direct damages is limited to the fullest extent permitted by South African law.

2. Wholesale Accounts

  • Wholesale clients may receive login access.
  • You are responsible for safeguarding your login credentials.
  • We may suspend or terminate accounts for misuse, fraud, or a breach of these terms.

3. Orders & Sales

  • Orders are final once goods are dispatched.
  • We may decline or cancel orders prior to dispatch. Refunds apply where relevant.
  • Prices are listed in ZAR and may change without notice.
  • Orders are subject to availability.
  • Delivery is available within South Africa only.
  • Risk passes to you on delivery; ownership transfers once payment is received.
  • By ordering, you confirm that you have the legal capacity to enter into the transaction.

4. Returns, Refunds & Cooling-Off

All returns follow our Refund & Returns Policy, which covers the following:

  • A 7-day cooling-off period.
  • Hygiene-related exclusions.
  • Replacement or refund for defective or incorrect goods.
  • Courier responsibilities.

Use of this site constitutes acceptance of that policy.

5. Consulting & Training

Consulting and training services are optional and are not automatically included with purchases.

6. Data & Privacy (POPIA)

  • You retain ownership of your personal data.
  • By using our site, you consent to data processing for fulfilment, communication, account management, and improvements.
  • We take reasonable security measures but cannot guarantee absolute protection.

7. Fees & Payment

  • Purchases must be paid in full at checkout.
  • Payments are processed through secure third-party providers.
  • Card details are not stored.
  • Payment may not be withheld unless legally permitted.

8. Intellectual Property

All formulations, branding, website content, rituals, and training materials are the intellectual property of Nomad & Co.

9. Limitation of Liability (Goods)

  • Our liability for goods is limited to the amount paid.
  • We are not liable for allergic reactions, sensitivities, or misuse.
  • Follow all product instructions and store goods away from heat and sunlight.

10. Termination

We may suspend or terminate access if:

  • Goods or services are discontinued.
  • Laws require changes.
  • These terms are breached.
  • Continued operation becomes impractical.

11. Dispute Resolution

  1. Attempt direct resolution.
  2. Mediation.
  3. Arbitration.

12. Force Majeure

Neither party is liable for events beyond their control. If such events persist for 60 days, the agreement may be cancelled.

13. Changes to Terms

These terms may be updated on this page. Updated terms apply to future orders.

14. Governing Law

These terms are governed by South African law. You consent to the jurisdiction of the Magistrate’s Court of South Africa.

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